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Reopening Updates & Policies


Rivers Casino & Resort Schenectady is Open!

New hours of operation are 6AM to 2AM Daily. Downtime will be used for intensive property-wide deep cleaning, in addition to the continuous sanitizing which will take place throughout each day. 

To comply with state guidelines and promote social distancing, Rivers Casino will be limiting gaming floor capacity to 25% occupancy until further notice. Guests will only be allowed to enter and exit the gaming floor at the entrance near the casino’s Event Center and The Landing Hotel. 

The Rivers Sportsbook is open, along with slots and table games.  

Dukes Chophouse, Mian, Flipt, Villa Italia are also open for dining.

Valet Parking, the Poker Room, The Event Center and Johnny’s To-Go, are not scheduled to reopen at this time.

The Landing Hotel is open for daily reservations with all state required health and safety protocols in place.  Starting, Friday, April 9, The Landing Hotel will resume daily reservations.


  • A valid photo ID is required. For contact tracing purposes, it is recommended that all guests have a Rush Rewards Card for entry
  • Express lane available for Signature Rush Rewards guests
  • Face coverings are required
  • Guests will be subject to thermal temperature checks and their photo taken prior to entering the gaming floor


Can I cash in my slot vouchers via mail?
Can I redeem my sports wager via mail?
What happens to my offers?
What happens to my Points?
What happens if a sporting event that I placed a wager on was postponed or cancelled? 
Which entertainment events are being rescheduled or cancelled, and how will I know?
How can I request a win/loss form?