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Rivers Casino Update

Rivers Casino Update

Rivers Casino Update

Rivers Casino Pittsburgh is open!
Monday - Wednesday 9 a.m. - 4 a.m. daily

The casino will be open 24 hours starting Thursday at 9 a.m. - Monday at 4 a.m..

Casino 
Following PGCB and CDC guidelines, our casino floor is open with strict procedures in place for the safety of our guests and Team Members including physical distancing and enhanced cleaning. There are over 100 Hand Sanitizer and Disinfectant Wipe stations throughout the Gaming Floor for Guests to sanitize their hands regularly as well as wipe any surfaces. Rivers Casino Pittsburgh features the AtmosAir air handling system, which through bi-polar ionization (BPI), is proven to be over 99.9% effective in neutralizing coronavirus on surfaces. Guests who have COVID-19 symptoms such as cough, shortness of breath or breathing, fever, chills, muscle pain, sore throat or loss of taste or smell please stay home.

Rivers Poker Room, The Event Center and Valet Parking remain closed.

Dining and Nightlife
Dining options currently include the WheelHouse, MIAN and FLIPT . Dine is open to 25% capacity and will close daily at 11pm. Alcohol will be available at Wheelhouse and BetRivers Sportsbook but can not be brought onto the casino floor and remain inside the area. Outdoor seating will remain available in our outside valet area. Three Rivers lounge is open for Black Card Members.

Hours of Operation
The Wheelhouse - Daily 4-11pm
MIAN - 5pm-11pm Closed Tuesday and Wednesday
FLIPT - Sunday- Thursday hours of operation 11am - 2am and Friday and Saturday hours of operation 11am -3am (dine in only until 11pm)
Three Rivers Lounge (Black Card Members) - Open daily at 11:30am

Drum Bar, Spiral Bar, Ciao and Grand View Buffet remain closed.

Indoor Air Quality Upgrade
Rivers Casino Pittsburgh has recently upgraded its HVAC system to include airPHX®, a patented technology that continuously disinfects indoor air and eliminates coronavirus on surfaces. Rivers Casino Pittsburgh also features AtmosAirTM, an indoor air quality purification system,that has proven to neutralize coronavirus by more than 99.9%.

No Smoking
There will be temporarily no smoking or use of tobacco products, including e-cigarettes, anywhere inside the casino, per the Allegheny County Health Department, the Pennsylvania Department of Health, and the Pennsylvania Gaming Control Board. Designated smoking areas will be available outside.

Mask Mandate
Face coverings must be worn at all times while in the casino—no exceptions, no pulling down. The Rivers Clean Team, Surveillance, and Security—along with all Rivers Casino Pittsburgh personnel, will be monitoring continuously and enforcing full compliance.


FAQ

Will I need to wear a mask at Rivers Casino Pittsburgh?
Yes, masks are required for all guests and must be worn during your entire visit.

Do I have to wear a mask if I have a medical condition?
Yes, masks are required for all guests and must be worn during your entire visit. Guests who are unable to wear a mask are asked to visit BetRivers.com to play slots and table games.

Am I able to smoke at Rivers Casino Pittsburgh?
By executive order from the Pennsylvania Gaming Control Board, Rivers Casino Pittsburgh has a temporarily ban on smoking. Smoking areas will be located at the valet and bus lobby entrances.

What dining options are currently open for eat in dining?
The Wheelhouse, BetRivers Sportsbook, MIAN and FLIPT are now open for indoor dining. The Wheelhouse will have 25% capacity and guests are recommended to check in for a table using the Yelp No Wait app.

Can I purchase alcohol at Rivers Casino Pittsburgh?
Alcohol can be purchased while dining at Wheelhouse and BetRivers Sportsbook but can not be brought onto the casino floor and must be consumed while dining in the area.

Will my temperature be taken upon entry?
Yes, guests temperature will be taken when entering Rivers Casino Pittsburgh.

Are dining options open at Rivers Casino Pittsburgh?
Guests are able to order take out items from Mian and FLIPT. An outdoor seating area will be located at our valet entrance. Wheelhouse, Ciao, Grand View Buffet and Three Rivers Lounge remain closed.

How will I enter Rivers Casino Pittsburgh?
Both the elevator and front entrance will be available. Guests are able to pick up and drop off at the Main Entrance and all guests will have to self-park as Valet Parking is closed. To practice social distancing floor graphics are placed at all locations. The casino is large enough to accommodate many guests while still achieving safe social distancing and capacity requirements. 

If I am from out of state am I able to enter Rivers Casino?
Yes, guests from outside the state of PA are welcome.

Will I be able to complete my win/loss form at the players club once the casino reopens?
Yes, you will be able to complete the form at the club; however, the preferred method to promote social distancing is to request the form at RiversCasino.com.

What should I do with my gaming chips from my previous trips to Rivers Casino Pittsburgh? 
Gaming chips will need to be exchanged at the main cashier cage prior to buying in at a Rivers Casino table game.

Will I be able to play my favorite table games?
Yes, seating has been modified to promote social distancing on all table games. Examples of this include 3 spots at Roulette, 3 spots at Blackjack and 6 spots at Craps. In addition, 12 Blackjack Tables have been added into the Poker Room. Poker is currently not available. Smoking is not permitted while at the Table Game. Masks are mandatory at all Table Games.

Will there be exclusive parking for Black Card holders?
Yes, the exclusive fifth floor parking is still available in the self-parking garage for our Black Card Members.

Will there be handicap parking available? 
Handicap self parking is available on each level of the Rivers Parking Garage. 

Will I be able to rent a wheelchair or scooter?
Yes, please visit our front entrance to rent one of these items.

How do I receive a refund on my postponed ticketed event at Rivers Event Center?
Tickets purchased at the Rivers Casino Gift shop:

Guests will receive a full refund in the manner in which they purchased their tickets - if the guest used a credit/debit card, they need only to present the same credit/debit card that was used for their purchase. If the guest purchased with cash, they will need to have a valid photo ID. Please note that this specific refund will not be able to be completed until Rivers Casino Pittsburgh reopens on June 9. 

Tickets purchased online at RiversCasino.com or Showclix.com:

Guests should email [email protected] to receive a full refund. Refunds may take up to 14 days.

I have questions about my BetRivers.com account. Who can I contact? 
Please visit HTTPS://HELPCENTER.PA.BETRIVERS.COM/HC/EN-US to reach our online gaming team. They are best reached using the live chat option. 

Am I able to rent a scooter or wheelchair while valet is closed?
Yes, wheelchairs and scooters are available at our valet entrance still. Guests are able to be dropped off at this entrance to enter the building. Valet parking is currently closed.