Rivers Casino Update
Rivers Casino Update
Rivers Casino Pittsburgh will resume operations Monday, Jan. 4, at 8 a.m.
The gaming floor will be open 24/7, with amended hours for indoor dining and capacity restrictions not to exceed 50% property wide.
All COVID-19 health and safety protocols remain in place, including masks or approved face-coverings, temperature checks, and social distancing for guests and Team Members, with no exceptions. Team Members continue to complete Daily COVID-19 Self Assessments, which have proven effective in preventing individuals who may have been exposed to the virus elsewhere from entering the property.
The Rivers Clean Team continues to work around the clock to keep the casino safe and sanitized. Air filtration technology from airPHX® and AtmosAir™ runs 24/7 property wide, continuously disinfecting surfaces and indoor air. Rivers Casino Pittsburgh follows best practices from the Centers for Disease Control and Prevention (CDC) and meets or exceeds all COVID-19 Casino Reopening Protocols announced by the PGCB. Additionally, Rivers Casino adheres to all guidelines issued by the Pennsylvania Department of Health and meets all operating requirements set by the Allegheny County Health Department.
The health and safety of our Team Members, guests and the community is our top priority. Guests who have COVID-19 symptoms such as cough, shortness of breath or breathing, fever, chills, muscle pain, sore throat or loss of taste or smell please stay home.
Grand View Buffet remains closed.
Dining and Nightlife
Dining options currently include the Wheelhouse, Mian, Ciao, Hot Dog Cart and FLIPT. Outdoor seating will remain available in our outside valet area.
You can purchase beer and wine with your meal at FLIPT, Wheelhouse and Mian.
Dining Hours of Operation (subject to change)
- Martorano's Prime: Wednesday - Sunday Open 5PM | Closed Monday and Tuesday
- Wheelhouse: Monday - Thursday 4PM-11PM | Friday-Saturday Noon-11PM | Sunday 11AM-11PM
- Mian: 5PM-11PM | Closed Tuesday and Wednesday
- FLIPT: Sunday-Thursday 11AM-11PM | Friday-Saturday 11AM -1AM
- Ciao: Sunday-Thursday 8AM-3PM | Friday - Saturday 8AM-10PM
- Hot Dog Cart: 11AM-11PM Every day in the Drum Bar
- Three Rivers Lounge (Black Card Members): 11:30AM Daily
Indoor Air Quality Upgrade
Rivers Casino Pittsburgh has recently upgraded its HVAC system to include airPHX®, a patented technology that continuously disinfects indoor air and eliminates coronavirus on surfaces. Rivers Casino Pittsburgh also features AtmosAirTM, an indoor air quality purification system.
There will be temporarily no smoking or use of tobacco products, including e-cigarettes, anywhere inside the casino per the Pennsylvania Department of Health and the Pennsylvania Gaming Control Board. Designated smoking areas will be available outside.
Face coverings must be worn at all times while in the casino—no exceptions, no pulling down. The Rivers Clean Team, Surveillance, and Security—along with all Rivers Casino Pittsburgh personnel, will be monitoring continuously and enforcing full compliance.
We are happy to announce that our Valet Service is now available for:
Black Card Members: Free
Platinum Card Members: Free
Guests with Accessibility Needs:
- Black Card Member: Free
- Platinum Card Member: Free
- Gold Card Member: $3
- Non-Member or Lost Card: $6
In addition, the smoking area has been relocated to the Bus Lobby/Rideshare entrance next to the Rush Rewards Players Club. This improved area features heaters and ample seating.
Will my tier benefits be extended?
Guests who earned Black card or Platinum status in 2020 will maintain their status until June 30, 2021.
What do I do with a Sportsbook ticket I need to redeem?
You can mail in your ticket to Rivers Casino Pittsburgh by following the instructions on the back of the ticket. We recommend insuring the package.
Will I need to wear a mask at Rivers Casino Pittsburgh?
Yes, masks are required for all guests and must be worn during your entire visit.
Do I have to wear a mask if I have a medical condition?
Yes, masks are required for all guests and must be worn during your entire visit. Guests who are unable to wear a mask are asked to visit BetRivers.com to play slots and table games.
Am I able to smoke at Rivers Casino Pittsburgh?
By executive order from the Pennsylvania Gaming Control Board, Rivers Casino Pittsburgh has a temporarily ban on smoking. Smoking areas will be located at the valet and bus lobby entrances.
What dining options are currently open for eat in dining?
The Wheelhouse, Mian, Ciao, FLIPT are now open for indoor dining. Guests are recommended to check in for a table using the Yelp No Wait app for the Wheelhouse. An outdoor seating area will be located at our valet entrance.
Can I purchase alcohol at Rivers Casino Pittsburgh?
Alcohol can be purchased while dining at FLIPT, Mian, Wheelhouse.
Will my temperature be taken upon entry?
Yes, guests temperature will be taken when entering Rivers Casino Pittsburgh.
How will I enter Rivers Casino Pittsburgh?
Both the elevator and front entrance will be available. To practice social distancing floor graphics are placed at all locations. The casino is large enough to accommodate many guests while still achieving safe social distancing and capacity requirements.
What should I do with my gaming chips from my previous trips to Rivers Casino Pittsburgh?
Gaming chips will need to be exchanged at the main cashier cage prior to buying in at a Rivers Casino table game.
Will I be able to play my favorite table games?
Yes, seating has been modified to promote social distancing on all table games. Examples of this include 3 spots at Roulette, 3 spots at Blackjack and 6 spots at Craps. The Poker Room is now open as well. Smoking is not permitted while at the Table Game. Masks are mandatory at all Table Games.
Will there be exclusive parking for Black Card holders?
Yes, the exclusive fifth floor parking is still available in the self-parking garage for our Black Card Members. Free Valet parking is available for Black Card holders.
Will there be handicap parking available?
Handicap self parking is available on each level of the Rivers Parking Garage.
Will I be able to rent a wheelchair or scooter?
Yes, please visit our front entrance to rent one of these items or ShowClix.com.
How do I receive a refund on my postponed ticketed event at Rivers Event Center?
Tickets purchased at the Rivers Casino Players Club:
Guests will receive a full refund in the manner in which they purchased their tickets - if the guest used a credit/debit card, they need only to present the same credit/debit card that was used for their purchase. If the guest purchased with cash, they will need to have a valid photo ID. Please note that this specific refund will not be able to be completed until Rivers Casino Pittsburgh reopens on June 9.
Tickets purchased online at RiversCasino.com or Showclix.com:
Guests should email [email protected] to receive a full refund. Refunds may take up to 14 days.
I have questions about my BetRivers.com account. Who can I contact?
Please visit HTTPS://HELPCENTER.PA.BETRIVERS.COM/HC/EN-US to reach our online gaming team. They are best reached using the live chat option.
Am I able to rent a scooter or wheelchair while valet is closed?
Yes, wheelchairs and scooters are available at our valet entrance still. Guests are able to be dropped off at this entrance to enter the building. You can also rent scooters through ShowClix.com.