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Rivers Casino Philadelphia Reopening

Reopening Health & Safety Policies

Rivers Casino Philadelphia Reopening

RIVERS CASINO PHILADELPHIA IS NOW OPEN.

We look forward to welcoming guests back to Rivers Casino Philadelphia! During your next visit, you will notice many health and safety changes we have made based on guidance from the Pennsylvania Gaming Control Board (PGCB), Centers for Disease Control and Prevention and the City of Philadelphia's Department of Health, including physical distancing and enhanced cleaning.

We encourage guests who have COVID-19 symptoms such as a cough, shortness of breath or breathing, fever, chills, muscle pain, sore throat or loss of taste or smell to please stay home.

Masks will be required at all times when on property by both guests and Team Members. There will be no smoking or use of tobacco products, including e-cigarettes, anywhere inside the casino. Designated smoking areas will be available outside the casino near the valet entrance. Smoking is not permitted within 25 feet of the entrance to the building. Jack's Bar + Grill and Mian will open for dine-in service only beginning Tuesday, September 8. No opened food or beverages will be allowed on the casino floor.

Due to Pennsylvania Gaming Control Board's mandate, Poker rooms are not authorized to operate due to players handling cards and chips. Poker room operations will be re-examined based upon changing guidelines from the Centers for Disease Control and Prevention and Pennsylvania's Department of Health.

Our property also features the AtmosAir air purification system, which through bi-polar ionization (BPI), is proven to be over 99.9% effective in neutralizing coronavirus on surfaces. Additionally, we have recently upgraded our HVAC system to include airPHX®, a patented technology that continuously disinfects indoor air and eliminates coronavirus on surfaces.

We are excited to welcome our guests and Team Members back and, while things have changed, we are dedicated to offering you an unparalleled gaming and entertainment experience.

Hours of Operations

Beginning Friday, September 18, Rivers Casino Philadelphia will be open 24/7.

Guest Arrival Process

  • Guests may enter through either the main entrance closest to the parking garage or the valet entrance.
  • Valet parking will not be available to guests.
  • The parking garage is available to guests on levels 2 - 5.
  • Specialty parking will be available to VIP guests on level 2.
  • The parking lots in front of the casino entrance are available to the general public, as well as specially designated areas for handicapped parking.
  • The entry screening process involves some questions and a temperature check upon entry. All guests will have their temperature checked using contactless thermal cameras or infrared thermometers. If a guest registers a temperature at or above 100.4˚F, the guest will not be allowed entry into the property.
  • Guests will be required to wear masks at all times while on the property. If a guest does not have a mask with them, one will be provided. Guests who refuse to wear a mask will be denied entry.
  • Guests will be discouraged from wearing a hat in the casino. A guest who wears a hat will be required to remove their hat at the entrance so they can be identified by surveillance.

Indoor Dining Guidelines

  • Jack's Bar + Grill and Mian will open on Tuesday, September 8 for dine-in only.
  • Restaurants will only seat parties of 4 people or fewer for indoor dining and 6 people or fewer for outdoor dining.
  • Beginning Tuesday, September 8, there will no longer be a water station available at the Jack's Bar + Grill patio. Guests who would like to visit the water station may do so at the Valet Entrance during normal business hours.
  • Tables and chairs will be arranged to provide a minimum of six feet between seated diners at different tables and between seated diners and passersby.
  • Guests will be advised to practice appropriate social distancing as recommended by the Center for Disease Control through signage and reminders.
  • Partitions have been installed at host stands where maintaining physical distance of at least six feet is difficult.
  • Service at bars, including bars within restaurants, is currently prohibited.
  • Alcohol can only be served on-premises if purchased with a meal.
  • Menus will be available for QR code viewing. Paper menus are available only by request.

Guest Safety

  • Guests will be advised to practice appropriate social distancing as recommended by the Centers for Disease Control through signage and reminders.
  • Masks must be worn at all times while in the casino—no exceptions, no pulling down. Surveillance and Security—along with all Rivers Casino Philadelphia personnel—will be monitoring continuously and enforcing full compliance.
  • There will be no indoor beverage service, alcohol or otherwise. Bottled water will be available for guests at the valet entrance.
  • No opened food or beverages will be allowed on the casino floor.
  • There will be no smoking or use of tobacco products, including e-cigarettes, anywhere inside the casino. Designated smoking areas will be available outside the casino near the valet entrance. Smoking is not permitted within 25 feet of the entrance to the building.
  • Slot machines, table games and other physical layouts have been arranged to promote distancing.
  • Per PGCB, the poker room will be closed until further notice.
  • More than 100 hand sanitizer and disinfectant wipes dispensers have been placed throughout the gaming floor.
  • We have increased the frequency of cleaning and sanitizing throughout the premises, with emphasis on frequent contact surfaces, including, but not limited to, door handles, bathrooms, ATMs, TRMs, kiosks, cage counters, gaming machines and gaming tables.
  • Plexiglass partitions have been installed in transaction areas such as ATMs, kiosks, cage counters and points of purchase.
  • We installed the AtmosAir air purification system, which through bi-polar ionization (BPI), is proven to be over 99.9% effective in neutralizing coronavirus on surfaces. Additionally, we have recently upgraded our HVAC system to include airPHX®, a patented technology that continuously disinfects indoor air and eliminates coronavirus on surfaces.

Team Member Safety

  • Personal thermometers have been administered to all Team Members to monitor their continued safety and well-being. Team Members with a temperature at or above 100.4˚F will not be permitted entry.
  • All Team Members will wear masks in all public guest interaction areas and public office areas.
  • All Team Members have been instructed to wash their hands (or use hand sanitizer if a sink isn't available) every 60 minutes, as well as before and after their shift, heading to or returning from break, and after doing anything that could lead to the spread of COVID-19, including eating, drinking or smoking.
  • Our Team Members have been provided training in our new safety, sanitation and social distancing protocols.

FREQUENTLY ASKED QUESTIONS

Will I need to wear a mask during my visit?
Will I be able to eat, drink and smoke within the building?
Is there a smoking area?
What happens to my Reward Points?
Will my tier benefits be extended?
What happens to my offers?
What happens to gift giveaways?
What happens to the entries I had for promotions?
Will I be able to complete my Win/Loss form at the Rush Rewards Center at reopening?
Will the poker room be open?
Will I be able to play my favorite table games?
Can I use my gaming chips from my previous trips to Rivers Casino Philadelphia? 
Can I still exchange my SugarHouse gaming chips?
What happens if a sporting event that I placed a wager on was cancelled? 
I am from out-of-state. Can I still come to the casino?
Which entertainment events are being rescheduled or cancelled, and how will I know?
How do I get help with my online gaming account?